Chapter 18 | LAY OUT THE PROBLEM| Quiz and Test 1.The four critical elements to define a problem include The Starting Point/Opening Scene, The
Disturbing Event, Rl (Undesired Result), and R2 (Desired Result). 2.The Disturbing Event must always be a specific incident that disrupts the existing situation. 3.R2 outlines the specific objectives stated in vague terms to guide the desired outcome.